Privacy policy

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Privacy Policy

Last updated: April 9, 2026

Velourixy Beauty operates this store and website, including all related information, content, features, tools, products, and services (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our store.

1. Personal Information We Collect

We collect information that identifies or can be linked to you, including:

  • Contact details: Name, shipping/billing address, phone number, and email.

  • Financial information: Payment card details and transaction history (processed securely via Shopify).

  • Account details: Username, password, and shopping preferences.

  • Device & Usage info: IP address, browser type, and how you interact with our website.

2. How We Use Your Information

We use your data to:

  • Provide Services: Process payments, fulfill orders, and manage returns/exchanges.

  • Marketing: Send promotional offers (which you can opt-out of at any time).

  • Security: Detect and prevent fraudulent transactions.

  • Communication: Provide customer support via email.

3. Relationship with Shopify

Our store is powered by Shopify. They provide the platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage and databases. They process your personal information to provide and improve their services. For more details, you can read the Shopify Privacy Policy.

4. Your Rights and Choices

Depending on where you live (e.g., UK, EEA, or certain US states), you may have the right to:

  • Access/Know: Request a copy of the data we hold about you.

  • Delete: Request that we erase your personal information.

  • Correct: Update inaccurate information.

  • Opt-out: Unsubscribe from marketing emails using the "Unsubscribe" link.

5. Security and Retention

We implement security measures to protect your data, song no system is 100% secure. We retain your information only as long as necessary to provide our services or comply with legal obligations.

6. Children's Privacy

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority.

7. International Transfers

Your information may be transferred and processed outside of your home country (including to the US and Canada) as part of our global operations through Shopify.

8. Contact Us

For any questions about our privacy practices or to exercise your rights, please contact us at:

  • Email: support@velourixy.com

  • Address: 357 Grey Street, Glen Innes, NSW, 2370, AU